1. PAXI Portal
The PAXI portal is an online platform where customers can easily access all their parcel information in one place. By logging into the portal, customers can quickly find the details they need about their parcels.
1.1 How can your customers register?
* Visit our website - portal.paxi.co.za
* Register using their email address and create a password
* Verify their personal details
⁻ First Name
⁻ Last Name
⁻ ID Number or Passport Number
⁻ Mobile Number
1.2 How will the portal benefit your customers?
* View their parcel information
* Track the progress of their parcel easily
1.3 What information can customers view on the portal?
* Parcel tracking number
* Most recent parcel status
* Estimated delivery date
* Collection pin (OTP) needed to collect the parcel
* Destination PAXI Point for parcel collection
2. Call Centre Support
PAXI’s customer support offers several self-service options that help customers find information about their parcels quickly.
2.1 How can customers use our self-service customer support?
* Call PAXI on 086 000 7294
2.2 What information can customers find?
Customers can choose the appropriate menu option depending on what they need.
* Track a parcel
* Resend your delivery SMS
* Change the destination store for the parcel